Motivation: A key to organisational success
2018 is a year of possibilities and if we are to be successful in business we will do best if we imagine success. In a study it was shown that 70% of business success is dependent on attitude while just 30% is based on skills and knowledge. I was CEO/chairman of Ireland West Airport Knock for 11 years (2002-2013) when those who worked there transformed it into a modern international facility, growing flights from 3 to 27, increasing turnover from €2m to €14m, growing passenger numbers from under 200,000 to 700,000 and managing to invest €30m to make it a safe, reliable, attractive and efficient airport.
When, asked to speak about the airport I would often jokingly say that “Knock is state of mind not a place.” I was referring to motivation, attitudes of “never say die”, of courage, can do, hard work, new thinking, humour and so many other qualities already imbued in people around the airport and which I adopted as tools in our success.
To understand an airport business like Knock means recognising why it was built in the first place, its original Monseignor Horan vision as a flagship for a can-do self-help ethos from the West of Ireland.
Of course success is also down to a sophisticated level of knowledge and skills focussed on delivering every year a more ambitious business plan. However in the case of Knock attitude trumped everything. The positive attitude internally was echoed by the 100s of thousands of passengers and organisations of state and community were re-inspired by the “never say die” airport.
So in 2018 make sure you put attitude first in every endeavour.